We respect your right to privacy and are committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and, to the extent applicable, the EU General Data Protection Regulation (GDPR).
"Personal information" is information we hold which is identifiable as being about you — such as your name, email address, identification number, or any other information that can reasonably identify an individual, either directly or indirectly.
We will, from time to time, receive and store personal information you submit to our website, provide to us directly or give to us in other forms.
You may provide basic information such as your name, phone number, address, and email address to enable us to send you information, provide updates and process your product or service order.
We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your contact or email preference, respond to surveys and/or promotions, or while interacting with us in any other way.
We do not hold any financial information that belongs to you; however, you should be aware that you may be providing financial information to a third party billing service at the time of agreeing to a service or purchasing a product. Please read their terms and conditions thoroughly before use, as information provided to a third party is subject to their own terms.
We collect personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website, and when we engage in business activities with you. We may also receive personal information from third parties, which we will protect as set out in this Privacy Policy.
By providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.
We will use personal information only for the purposes that you consent to. This may include to:
If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website.
We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, or in response to a law enforcement agency request.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer our user databases, together with any personal information contained in those databases, to the extent permissible at law.
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this Privacy Policy.
If we do disclose your personal information to a third party, we will protect it in accordance with this Privacy Policy.
We are committed to ensuring that the information you provide to us is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Where we employ data processors to process personal information on our behalf, we only do so on the basis that such processors comply with the requirements under the relevant law and have adequate technical measures in place to protect personal information against unauthorised use, loss, and theft.
The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth), and to the extent applicable, the EU GDPR.
If you would like a copy of the information we hold about you, or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant, or misleading, please email us at info@djvalgen.com.au.
We reserve the right to refuse to provide you with information we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.
If you have any complaints about our privacy practices, please send details to info@djvalgen.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion, and all modifications will be effective immediately upon posting on our website or notice board. Please check back from time to time to review our Privacy Policy.
When you visit our website djvalgen.com.au, we may collect certain information such as browser type, operating system, and the website visited immediately before coming to our site. This information is used in an aggregated manner to analyse how people use our site, so that we can improve our service.
Our site may from time to time have links to other websites not owned or controlled by us. Links to third party websites do not constitute sponsorship, endorsement, or approval of these websites. We are not responsible for the privacy practices of other websites and encourage our users to read the privacy statements of each website that collects personal identifiable information.
A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. The cookie allows the website to "remember" your actions or preferences over time. Most Internet browsers support cookies; however, users can set their browsers to decline certain types of cookies or delete cookies at any time.
We use cookies to learn how you interact with our content and to improve your experience when visiting our website — for example, to remember your language or preferences. We also use cookies to help us with geolocation tracking, to serve specific content, and to serve you with targeted advertisements on third-party websites (re-marketing).
First-party cookies are issued from our domain and used to identify language and location preferences or render basic site functionality. Third-party cookies belong to and are managed by other parties, such as our service providers, and may be required to render certain forms within our website.
Temporary cookies used to remember you during your visit to the website. They expire when you close the web browser.
These cookies remain on your device even after you close your browser or restart your computer. We use them to analyse user behaviour, improve website functionality, serve targeted advertising, and measure the effectiveness of our site.
Cookies and ad technology such as web beacons, pixels, and anonymous ad network tags help us serve relevant ads to you more effectively and collect aggregated audit data. We do not use cookies to create a profile of your browsing behaviour on third-party sites, nor do we provide any personal information to advertisers. You can opt out of interest-based advertising by adjusting your cookie settings.
For some functions within our website we use third party suppliers (e.g. embedded YouTube videos). These may contain third party cookies — please consult the privacy policies of those vendors for information regarding their use of cookies.
You can choose to reject or block cookies by clicking on the cookie preferences on our website or by changing your browser settings. Please note that most browsers automatically accept cookies, so you may need to actively delete or block them. Rejecting cookies will still allow you to visit our website, though some functions may not work correctly. By using our website without deleting or rejecting cookies, you agree that we can place those cookies on your device.
